What to Expect From Us

When you engage with our services or visit our website, you can expect transparency and fairness. We only collect the data necessary to fulfill your requests, improve our service quality, and comply with legal obligations. We never sell your personal information.

Your Rights to Your Data

You have the right to:

  • Request access to the personal data we store about you
  • Correct or update any inaccurate or incomplete data
  • Request that we delete your personal data, where legally applicable
  • Object to or restrict certain uses of your information
  • Withdraw any consent previously given regarding marketing communication
  • File a complaint with your local data protection authority

To exercise any of these rights, you may contact us directly using the information provided at the end of this policy.

Types of Data We Collect

We collect both personal and non-personal information. The type of data collected depends on your interaction with our services and website.

Automatically Collected Data

When you visit our website, certain data is collected automatically to help us maintain site performance and enhance your experience. This includes:

  • Your IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on each page
  • Referring website or link
  • Geolocation information (when enabled)

This information helps us analyze user behavior and optimize our site for better usability.

Voluntarily Provided Data

We collect personal information that you willingly submit, such as:

  • Full name
  • Email address
  • Phone number
  • Moving details and preferences
  • Payment details (if applicable)
  • Feedback or inquiries submitted through forms

This data allows us to respond to your inquiries, provide quotes, schedule services, and offer customer support.

Contact Forms

When you fill out a contact form on our website, we collect the information you provide, including your name, email, phone number, and any message you submit. This data is used strictly for the purpose of responding to your inquiry or fulfilling your service request. We do not use contact form data for unrelated marketing unless you give us permission.

Online Payments

If you make a payment through our website, we may collect relevant billing and contact details. All transactions are processed through secure third-party payment gateways, and we do not store your credit card information directly. Payment processors comply with industry-standard security protocols, including PCI-DSS compliance.

Cookies

Our website uses cookies to enhance user experience, improve performance, and collect analytics data. Cookies are small files stored on your device that help us remember your preferences, recognize returning users, and track website usage. You can adjust your cookie preferences in your browser settings.

Types of cookies we use includes

  • Essential cookies for site functionality
  • Performance cookies for analytics
  • Functionality cookies to remember user preferences
  • Marketing cookies for retargeting ads (see below)

You can opt out of non-essential cookies through your browser or device settings.

Children

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we discover that we have collected personal data from a child under 13 without verified parental consent, we will take steps to delete that data immediately.

AdRoll Retargeting

We may partner with AdRoll for retargeting advertising purposes. This means that after you visit our site, you may see our ads while browsing other websites. AdRoll uses cookies and other tracking technologies to display ads that are relevant to your interests. You can opt out of AdRoll tracking by visiting the AdRoll opt-out page or through general advertising preference tools such as the Network Advertising Initiative.

How We Use Your Data

Your data is used to:

  • Provide quotes, confirmations, and support
  • Manage your moving service request
  • Improve our website and service performance
  • Respond to inquiries and feedback
  • Send promotional emails (if you have opted in)
  • Ensure legal and contractual compliance

We never use your personal information for purposes beyond those stated unless we receive your explicit consent.

Third-Party Analytics

We may share certain non-personal or aggregated data with third-party analytics providers to better understand how visitors use our website. These providers are obligated not to disclose or use the data for any other purpose.

Google Analytics and Google Ads

Our website uses Google Analytics and Google Ads to understand site traffic and run promotional campaigns. These tools may use cookies or device identifiers to collect non-personal data on how you use our site.

You may opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on. You can also manage your ad preferences through your Google account.

Aggregated Statistics

We may compile statistics about the behavior of visitors to our website. These statistics do not include any personally identifiable information and may be published or shared with third parties for marketing or analytical purposes.

How We Protect Your Data

We take the security of your data seriously. Measures we use to protect your information include:

  • Secure Socket Layer (SSL) encryption
  • Firewall-protected hosting servers
  • Access controls and staff training
  • Regular security audits and software updates

While no method of transmission over the internet is 100 percent secure, we make every reasonable effort to protect your information from unauthorized access or misuse.

Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Once your data is no longer needed, it will be securely deleted or anonymized.

Data Transfers

If your data is transferred to another jurisdiction for processing or storage, we will take appropriate safeguards to ensure your privacy rights remain protected. This includes using contractual clauses and trusted third-party service providers.

Legal Disclosure

We may disclose personal data if required by law or in the good faith belief that such action is necessary to:

  • Comply with legal obligations
  • Protect and defend our legal rights
  • Prevent fraud or abuse
  • Cooperate with law enforcement or government requests

We will notify affected individuals of any such disclosures when permitted by law.

Sale of Personal Information

We do not sell your personal information to third parties under any circumstance.

Business Transfers

If our company is involved in a merger, acquisition, or sale of assets, your personal data may be transferred to the new entity. In such cases, the new owner will continue to be bound by this privacy policy or a comparable level of data protection.

Privacy Policy Changes

We may update this privacy policy from time to time. Any changes will be posted on this page with a revised date at the top. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions about this privacy policy, your data, or how we handle personal information, please contact us.